We want every pair of shoes and every accessory to be a perfect match for your little princess. If you are not completely satisfied, we are here to help.
- Eligibility for Returns: You may return unworn, defect-free items in their original, factory-sealed packaging within 7 days of delivery.
- Return Process: Please notify our support team with your order number. Once we verify the condition of the returned item, we will provide you with clear instructions for the return shipment.
- Refund Methodology: Once the item is inspected and approved, your refund will be processed to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the funds to reflect in your account.
- Damaged or Incorrect Items: If your order arrives damaged or is incorrect, please inform us within 48 hours of receipt. We will prioritize a replacement or a full refund at no additional cost to you.
- Non-Returnable Items: For hygiene and safety reasons, items that show any signs of wear, usage, or damage after being received are not eligible for return.